In the face of Hurricane Fiona, we encourage you to use the services for individual and commercial clients that make it easier for you to manage your accounts quickly and easily. Know what they are and what you can do in them.
INDIVIDUALS
ATMs (24/7)
- Deposit or withdraw money
- Check balances
- Transfer money between Oriental accounts
- Change your debit card security number (PIN)
- For a list of ATMs, click here or use your Banca Movil application.
*Deposits until 9:00 PM. Subject to Oriental Bank Fund Availability Policy. Saturdays, Sundays, and holidays defined in the CC Regulation are not considered working days.
Live Tellers
Make your transactions virtually, as if you were with a teller at the branch.
- Pay mortgage, personal and car loans
- Pay credit cards and utilities
- Deposit and withdraw money
- Transfer money between Oriental accounts
- Cash checks
Click here to find out branch hour and locations.
Banca Móvil / Banca Online (24/7)
- Check balances
- Make deposits with your cell phone camera with FOTOdepósito
- Make payments
- Transfer money to any bank account in P.R. and the US with People Pay.
Automatic Voice Service (24/7)
- Know balances, make payments, make transfers between accounts, verify transactions and paid checks. Call 787.622.6800.
Mis Pagos
- Make payments on personal, mortgage and car loans. It is not necessary to have a Oriental deposit account.Click aquí.
Drive-thru
- Transactions allowed only 2 per customers:
- Deposits
- Maximum amount in cash up to $3,000.00
- Unlimited check amount
- Savings withdrawals up to $3,000.00.
- Cash checks up to $3,000.00
- Deposits
- Make payments to LUMA Energy, Water Sewer Authority, telephone service companies, loan payments with checkbooks, credit card payments with account statements.
- Click here for store hours and locations with self-banking here.
Chat
Get immediate answers to your questions or speak to a live agent through orientalbank.com.
- View account balances
- Make claims
- Request a cancellation balance
- Among other services.
Customer Service
Available Monday to Friday from 7:00 AM – 7:00 PM and Saturdays from 8:00 AM to 5:00 PM. Call 787.620.0000 or 1.800.981.5554.
COMMERCIAL
Small and Medium Businesses and Corporate Banking
- For clients with the Cash Management service, areas were enabled so that they can receive assistance in managing the platform and make queries to the configured accounts or monetary transactions. (requires that the user(s) be previously defined and have a token). This includes Internet connection (via Wi-Fi).
- Branches: Oriental Center in Hato Rey, Ponce Las Américas and Mayagüez Main
- Monday through Friday from 8:30 a.m. until 4:00 p.m.
Banca Online and Banca Móvil
- Clients who have the Cash Management service can:
- Deposit checks by taking a photo
- View your account balances and view 90 days of transactions
- Make “Stop Payments”
- View issued checks
- Make payments for utilities, cell phone and others
- See location of ATMs
- Pay suppliers in and outside of Puerto Rico
- Pay the payroll
- Access through orientalbank.com.
Automatic Voice Service (24/7)
- View balances, make payments, transfers between accounts and verify transactions and paid checks, among other services. You can also find out information about your loan and commercial line of credit. Call 787.622.6800.
Contact information:
- 787.620.PYME (7963): service center for commercial clients (small and medium businesses)
- Make service requests such as balances and latest transactions made
- Technical assistance, complaints and other Point of Sales (POS) services
- Offers services Monday through Friday from 7:00 a.m. to 7:00 p.m. to 7:00 p.m. and Saturdays from 8:00 a.m. to 5:00 p.m. Also holidays 7:00 a.m. to 1:00 p.m.
- Likewise, you can communicate directly with your relationship officer.
As always, our customers, our communities and our employees are our priority.
